Refund policy

Return & Refund Policy — ARVE BY ZAC

All items sold by ARVE BY ZAC are made to order as part of a pre-order/small-batch production run. Because each pair is custom made specifically for this drop, returns and refunds are not offered for change of mind, incorrect size selection, or general dissatisfaction with fit or style once production has begun. Please check our size chart carefully before ordering.

Order changes/cancellations: You may cancel or amend your order within 24 hours of placing it, before production begins. After that point, orders cannot be changed or cancelled — as custom, made-to-order goods, they fall outside the standard 14-day cooling-off right under UK/EU consumer law once production has started.

Faulty or damaged items: If your jeans arrive faulty, damaged in transit, or significantly different from what was described, contact us within 48 hours of delivery with photos and your order number. We'll offer a repair, replacement, or refund on a case-by-case basis — this is a right you keep regardless of the custom/pre-order nature of the item.

Refunds: Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at zaceveritt@yahoo.com.